Olivia, the first AI-powered phone support agent created especially for the EV charging industry, was introduced by Wevo Energy. This innovative system offers EV drivers having charging problems instant, human-like assistance—a ground-breaking substitute for conventional contact centers.
As EV usage grows quickly, charging stations are finding it more difficult to provide round-the-clock customer support. It is costly and ineffective to run traditional call centers to accommodate an expanding customer base. Olivia uses cutting-edge AI technology to solve this issue by providing prompt, precise, and sympathetic responses, guaranteeing smooth support around-the-clock.
Olivia, which was developed with Wevo’s knowledge of generative AI and EV charging software, is always learning from live user interactions to keep updated of new problems. She can remotely unlock cables or restart chargers, analyze charging sessions in real time, and manage multilingual support in English, French, Spanish, and other languages thanks to her complete integration with the Wevo back office and driver mobile apps. When required, escalate complicated problems to human agents.
Flatau highlighted the significance of this AI innovation: “Olivia reduces operators’ need for repeating queries, which lowers call center costs and opens up greater profit margins. Drivers benefit from zero downtime, immediate fixes, and a helpful voice that is available around-the-clock. High-tech effectiveness combined with a personal touch is the best of both worlds.
Wevo Energy is creating a new industry standard for EV charging support with Olivia, guaranteeing faster, more dependable, and more seamless charging experiences everywhere.