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    Senior customer service representative

    HCL Tech

    Min. 0-3 Years
    As Per Industry Norms
    Noida, Uttar Pradesh
    Job Posted Jul 8th, 2025

    Job Description

    To create new customer accounts/ records in the CRM database and update the requirements to be delievered

    • To clearly understand customer requirements, instructions and specifications
    • To create new customer accounts/ records in the CRM database with all required information regarding requirements and product details
    • To regularly and accurately update the customer records/ accounts as per progress of the project as per agreed SLA
    • To accurately update billing to the customer, invoices to be sent and recovered; and, manage financial accounts pertaining to the customer on closure of the project within the agreed timelines.

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