Customer Account Manager

Role of Customer Account Manager – Front line contact position responsible for sales, business development and key account management activities of West customer accounts as stated above that constitutes ~20% of GKN India volumes/ Revenues for GKN India.

Key Responsibilities

1. New Business Development – Pre-RFQ Engagement with customer engg, PUR and Devp, RFQ Generation/management of quote process/Quote preparations (break ups/walks/negotiations)
2. Strong pre RFQ engagement with customers for competitive insights and landscape (products, pricing, development, sourcing etc) to enable GKN offer compeititve proposals to customers .
3. Maintain / Improve profitability – current as well as new business.
4. Budget Preparation, mid & long range Planning (4YP), Demand Planning based on customer and market inputs.
5. Support development and execution of Customer Business Strategy.
6. High level of understanding on customers – vehicle cycle plans, market position, growth strategies, sourcing  enablers, technology requirements, competitor activities etc – to develop and align GKN strategies.
7. Periodic visits and engagements to develop customer intimacies for long term strategic partnership.
8. Support  / Lead – VAVE’s, ECN’s, resourcing activities to ensure cost competitiveness and  profitability .
9. Adheres to GKN Health, Safety & Environment guidelines.
10. Support plant functions on issues related to supply chain, overdues, quality concerns etc .
11. Maintains and develops costing databases, supports internal & external MIS requirements.
12. Well versed / exposure to – 1) global key account management WOW 2) basic understanding on business profitability determination metrics.

Essential Qualifications & Experience

Bachelor of Engineering (MBA options) with 8-12  years of work experience in Auto component industry preferably the tier 1 system suppliers

Essential Competencies

Strong analytical and reasoning skills/good communication skills/excellent team player and collaborative mindset/ good persuasion skills and assertive/decision making /negotiation skills/potential leadership qualities.