The Goa Transport Department has officially cancelled the trade licence of Ola Electric’s Vasco da Gama outlet following repeated service complaints and non-compliance issues. This regulatory action comes after the outlet faced a temporary suspension and failed to meet the department’s required standards for operations, service infrastructure, and customer support.
Reason for Licence Cancellation
The cancellation follows multiple complaints from consumers regarding:
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Delayed after-sales service and vehicle repairs
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Shortage of spare parts and backlog of unserviced electric scooters
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Issues with vehicle registration and trade certificate compliance
A sister Ola Electric outlet in Margao remains suspended as it continues to fail inspections and compliance checks.
Impact on Operations
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The Vasco outlet is no longer allowed to sell or service EVs until it obtains a fresh trade licence.
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Customers in Goa may experience temporary service disruptions and delays in warranty or repair support.
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The decision highlights the increasing regulatory scrutiny of EV dealerships and emphasises the importance of after-sales infrastructure and compliance with transport regulations.
Next Steps
The Transport Department has stated that:
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Licenses will remain cancelled until the company resolves all compliance and infrastructure issues.
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Ola Electric may apply for a new licence or relocate the Vasco outlet once the necessary standards are met.
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Consumers impacted have been advised to file complaints with consumer courts, with support provided by local authorities.
Industry Implications
This move sends a strong signal to EV manufacturers and dealers about the critical importance of reliable service networks in India’s rapidly growing electric vehicle sector. As EV adoption accelerates, state authorities are increasingly monitoring dealer performance to ensure customer satisfaction, safety, and regulatory compliance.
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