Salesforce has collaborated with Ampere to offer a better customer experience.
Greaves Electric Mobility will leverage Salesforce to power its sales, service, and dealer management systems as it expands its retail footprint nationwide to meet the rising demand.
The firm will use Salesforce to automate sales, service and dealer management processes, deploying Salesforce Sales Cloud and Service Cloud.
This will allow Greaves Electric Mobility to deliver personalized experiences and strengthen its relationships with data-driven insights.
Salesforce will also provide Greaves Electric Mobility dealer partners with better dealer management systems to enhance customer experiences in offline and online channels.
Sanjay Behl, CEO and Executive Director, Greaves Electric Mobility said, “At Greaves, Customer-centricity has always been the driving philosophy as we strive to deliver personalized engagements to each of our customers every day.
Arun Parameswaran, Managing Director Sales and Distribution Salesforce India, said, “The EV sector is seeing exponential growth with a substantial surge in the demand and acceptance of EV adoption. However, we understand that buying an electric vehicle is a process that needs more awareness and engagement to ensure consumer loyalty. Additionally, it is also important to support the agents and dealer networks, which is essential in boosting satisfaction and winning more businesses.”
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